Returns & refunds

If something isn’t right for your animal, we’ll make it right.

Your EU right to cancel

As an EU customer you have the right to cancel your order within 14 days of receiving it, for any reason, under EU consumer law.

Our 30-day returns

We go further: you can return unused items in their original condition within 30 days of delivery for a refund or exchange.

How to start a return

Email orders@ragtagpets.com with your order number and what you’d like to do, and we’ll send you simple instructions.

Return shipping & refunds

[[To confirm: who pays return postage, and the return address.]] Once your return arrives and is checked, we’ll refund your original payment method within [[X]] days.

Damaged or wrong items

If anything arrives faulty or incorrect, tell us within 48 hours and we’ll sort it out at no cost to you.